@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap');
:root{--maroon:#a80d35;--maroon-dark:#830a2a;--navy:#17283d;--ink:#18283b;--muted:#718096;--line:#e5eaf1;--bg:#f4f6fa;--white:#fff;--green:#16845b;--amber:#a96300;--blue:#1766bf;--shadow:0 8px 24px rgba(25,42,70,.06)}*{box-sizing:border-box}body{margin:0;font-family:Inter,system-ui,sans-serif;background:var(--bg);color:var(--ink);font-size:14px}button,input,select,textarea{font:inherit}button{cursor:pointer}.app-shell{display:flex;min-height:100vh}.sidebar{width:255px;background:linear-gradient(180deg,#1c3047,#142338);color:#fff;display:flex;flex-direction:column;padding:24px 15px 18px;flex-shrink:0}.brand{display:flex;align-items:center;gap:11px;padding:3px 8px 29px;border-bottom:1px solid #34475b}.brand-mark{height:43px;width:43px;border-radius:13px;background:var(--maroon);display:grid;place-items:center;font-size:28px;font-weight:800;font-style:italic}.brand strong{font-size:12px;letter-spacing:.5px;display:block}.brand small{font-size:10px;color:#b9c6d5;display:block;margin-top:5px}.side-label{font-size:10px;color:#8799ad;letter-spacing:1.5px;margin:25px 12px 10px}.nav-item{width:100%;border:0;background:transparent;color:#d8e0e9;display:flex;align-items:center;gap:13px;text-align:left;padding:12px 13px;border-radius:9px;margin:3px 0;font-size:13px}.nav-item span{font-size:20px;width:22px;text-align:center}.nav-item:hover{background:#2a3c52}.nav-item.active{background:var(--maroon);color:#fff;font-weight:600}.nav-count{margin-left:auto;background:#fff;color:var(--maroon);font-size:10px;padding:3px 7px;border-radius:20px}.sidebar-bottom{margin-top:auto;border-top:1px solid #34475b;padding:20px 9px 0;font-size:12px}.help-icon{font-size:25px;margin-bottom:9px}.sidebar-bottom strong{font-size:13px}.sidebar-bottom p{margin:13px 0 5px;color:#c4d0dc}.sidebar-bottom a{color:#fff;text-decoration:none}.sidebar-bottom small{display:block;color:#aebdcb;margin-top:9px}.demo-note{margin-top:18px;padding:9px;background:#24384f;border-radius:7px;color:#bdc9d6;font-size:10px;line-height:1.5}.main{flex:1;min-width:0;display:flex;flex-direction:column}.topbar{height:76px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 30px;gap:15px}.breadcrumb{color:var(--muted);font-size:12px}.breadcrumb span{margin:0 10px;color:#b7c0cc}.breadcrumb strong{color:var(--ink)}.top-actions{display:flex;align-items:center;gap:11px}.icon-btn{position:relative;border:1px solid var(--line);background:#fff;width:38px;height:38px;border-radius:10px;font-size:20px;color:var(--navy)}.icon-btn i{position:absolute;right:8px;top:7px;width:7px;height:7px;border-radius:50%;background:var(--maroon)}.avatar{height:37px;width:37px;border-radius:50%;background:#f7e7ec;color:var(--maroon);display:grid;place-items:center;font-weight:700;font-size:12px}.profile strong,.profile small{display:block}.profile strong{font-size:12px}.profile small{font-size:10px;color:var(--muted);margin-top:4px}.top-actions select{max-width:160px;border:1px solid var(--line);background:#fff;padding:9px;border-radius:8px;color:#526174;font-size:11px}.menu-btn{display:none;background:white;border:1px solid var(--line);border-radius:8px;padding:8px}.content{padding:27px 30px 18px;flex:1;max-width:1600px;width:100%;margin:0 auto}.page-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:22px}.eyebrow{color:var(--maroon);font-size:10px;font-weight:700;letter-spacing:1.2px;text-transform:uppercase;margin-bottom:7px}.page-heading h1{font-size:25px;letter-spacing:-.8px;margin:0 0 7px}.page-heading p{margin:0;color:var(--muted);font-size:12px;line-height:1.6}.btn{border:1px solid transparent;border-radius:8px;padding:11px 15px;font-size:12px;font-weight:600;display:inline-flex;align-items:center;justify-content:center;gap:7px}.btn-primary{background:var(--maroon);color:#fff}.btn-primary:hover{background:var(--maroon-dark)}.btn-secondary{background:#fff;border-color:var(--line);color:#33445a}.btn-quiet{background:#f9edf1;color:var(--maroon)}.hero{background:linear-gradient(100deg,#fff 0%,#fff 45%,#f7e8ed 100%);border:1px solid #f0dfe5;border-radius:15px;padding:25px 28px;display:flex;align-items:center;justify-content:space-between;gap:25px;margin-bottom:20px;overflow:hidden}.hero h2{font-size:22px;letter-spacing:-.5px;margin:0 0 9px}.hero p{color:var(--muted);margin:0 0 17px;font-size:12px;line-height:1.7}.hero-art{width:155px;height:120px;flex-shrink:0;display:grid;place-items:center;position:relative}.hero-art .circle{width:100px;height:100px;border-radius:50%;background:#f4d7e0;display:grid;place-items:center;font-size:46px;color:var(--maroon)}.hero-art:after{content:'ICTC';position:absolute;bottom:0;right:0;background:#fff;border:1px solid var(--line);padding:7px 12px;border-radius:20px;font-weight:800;font-size:10px;letter-spacing:1px;color:var(--maroon);box-shadow:var(--shadow)}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:21px}.stat-card,.card{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}.stat-card{padding:17px 18px}.stat-top{display:flex;align-items:center;justify-content:space-between;color:var(--muted);font-size:11px}.stat-icon{height:34px;width:34px;border-radius:9px;background:#f8eaf0;color:var(--maroon);display:grid;place-items:center;font-size:18px}.stat-value{font-size:27px;font-weight:700;letter-spacing:-1px;margin:12px 0 5px}.stat-note{font-size:10px;color:var(--muted)}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(260px,1fr);gap:18px}.card{padding:19px;margin-bottom:18px;min-width:0}.card-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:16px}.card-head h3{font-size:14px;margin:0}.card-head p{color:var(--muted);font-size:11px;margin:5px 0 0}.text-btn{background:none;border:0;color:var(--maroon);font-size:11px;font-weight:600}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;text-align:left;white-space:nowrap}th{font-size:10px;color:#7c899a;font-weight:600;padding:11px 10px;border-bottom:1px solid var(--line);background:#fafbfc}td{padding:13px 10px;border-bottom:1px solid #edf0f5;font-size:11px;color:#4b5a6e}tr:last-child td{border-bottom:0}tbody tr:hover{background:#fcf8fa}.ticket-id{color:var(--maroon);font-weight:700;cursor:pointer}.subject-cell{max-width:210px;overflow:hidden;text-overflow:ellipsis}.badge{display:inline-flex;align-items:center;padding:5px 8px;border-radius:30px;font-size:10px;font-weight:600}.status-open{background:#fff0d8;color:#a05a00}.status-progress{background:#e4f0ff;color:#1766bf}.status-resolved{background:#dff6e9;color:#147448}.status-closed{background:#edf0f4;color:#687789}.status-pending{background:#f4e7fa;color:#8741a6}.priority-high{color:#b4233d;font-weight:700}.priority-medium{color:#a56a00;font-weight:600}.priority-low{color:#4e7a69;font-weight:600}.quick-links{display:grid;gap:9px}.quick-link{display:flex;align-items:center;gap:11px;text-decoration:none;color:var(--ink);padding:11px;border:1px solid var(--line);border-radius:9px}.quick-link:hover{border-color:#d8a4b4;background:#fffafb}.quick-link .ql-icon{width:32px;height:32px;display:grid;place-items:center;border-radius:8px;background:#f9edf1;color:var(--maroon);font-size:16px}.quick-link strong{font-size:11px;display:block}.quick-link small{font-size:10px;color:var(--muted);display:block;margin-top:4px}.quick-link .arrow{margin-left:auto;color:#8c98a8}.announcement{padding:12px 0;border-bottom:1px solid var(--line);display:flex;gap:10px}.announcement:last-child{border-bottom:0;padding-bottom:0}.ann-icon{width:31px;height:31px;border-radius:8px;background:#f9edf1;color:var(--maroon);display:grid;place-items:center;flex-shrink:0}.announcement strong{font-size:11px}.announcement p{font-size:10px;line-height:1.6;color:var(--muted);margin:5px 0}.announcement small{font-size:9px;color:#9aa5b3}.filters{display:flex;gap:9px;flex-wrap:wrap;margin-bottom:15px}.filters input,.filters select{padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;font-size:11px;color:#45556a}.filters input{min-width:210px;flex:1}.form-layout{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(260px,1fr);gap:18px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field{display:flex;flex-direction:column;gap:7px;margin-bottom:16px}.field.full{grid-column:1/-1}.field label{font-size:11px;font-weight:600;color:#34445a}.field label span{color:var(--maroon)}.field input,.field select,.field textarea{width:100%;border:1px solid #dfe5ed;border-radius:8px;padding:11px 12px;outline:none;background:#fff;color:var(--ink);font-size:12px}.field textarea{min-height:130px;resize:vertical;line-height:1.6}.field input:focus,.field select:focus,.field textarea:focus{border-color:#bd6a84;box-shadow:0 0 0 3px #f9edf1}.field .hint{font-size:10px;color:var(--muted)}.info-box{padding:14px;background:#f9f5f7;border:1px solid #f0e1e7;border-radius:9px;color:#6d5260;font-size:11px;line-height:1.7}.service-grid,.kb-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.service-card,.kb-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px;text-align:left;box-shadow:var(--shadow)}.service-card:hover,.kb-card:hover{border-color:#d8a4b4;transform:translateY(-1px)}.service-icon{width:40px;height:40px;display:grid;place-items:center;background:#f9edf1;color:var(--maroon);border-radius:11px;font-size:20px;margin-bottom:15px}.service-card h3,.kb-card h3{font-size:13px;margin:0 0 8px}.service-card p,.kb-card p{font-size:11px;line-height:1.7;color:var(--muted);margin:0 0 14px}.service-card .service-meta{font-size:10px;color:var(--maroon);font-weight:600}.kb-card .kb-tag{font-size:9px;color:var(--maroon);background:#f9edf1;border-radius:20px;padding:5px 8px;display:inline-block;margin-bottom:12px}.empty-state{text-align:center;padding:38px 15px;color:var(--muted)}.empty-state .empty-icon{font-size:30px;margin-bottom:10px}.empty-state strong{display:block;color:var(--ink);margin-bottom:7px}.empty-state p{font-size:11px}.metric-row{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:18px}.metric-box{padding:15px;background:#fafbfc;border:1px solid var(--line);border-radius:9px}.metric-box small{color:var(--muted);font-size:10px}.metric-box strong{display:block;font-size:23px;margin-top:8px}.admin-only{display:none}.role-technician .admin-only,.role-admin .admin-only{display:flex}.notice-banner{border:1px solid #f0dfe5;background:#fff9fb;padding:12px 14px;border-radius:9px;color:#75475a;font-size:11px;margin-bottom:17px;line-height:1.6}.toast{position:fixed;right:24px;bottom:24px;background:#18314a;color:#fff;padding:13px 18px;border-radius:9px;box-shadow:0 10px 30px #14233833;font-size:12px;opacity:0;transform:translateY(10px);pointer-events:none;transition:.2s;z-index:20;max-width:calc(100vw - 40px)}.toast.show{opacity:1;transform:translateY(0)}dialog{border:0;padding:0;border-radius:14px;width:min(650px,calc(100% - 28px));box-shadow:0 25px 80px #15233840}dialog::backdrop{background:#13223688}.dialog-card{position:relative;padding:25px}.close-btn{position:absolute;right:14px;top:10px;border:0;background:transparent;font-size:25px;color:#748094}.dialog-card h2{margin:0 0 8px;font-size:19px}.dialog-card p{color:var(--muted);font-size:12px;line-height:1.7}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:18px 0}.detail-item{background:#f8f9fb;padding:12px;border-radius:8px}.detail-item small{display:block;color:var(--muted);font-size:10px;margin-bottom:6px}.detail-item strong{font-size:12px}.dialog-actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:17px}footer{display:flex;justify-content:space-between;gap:15px;padding:14px 30px;border-top:1px solid var(--line);font-size:10px;color:#8793a3;background:#fff}footer span{color:#a2acb8}.hidden{display:none!important}
@media(max-width:1150px){.sidebar{width:225px}.content{padding:23px 20px}.stats{grid-template-columns:repeat(2,1fr)}.dashboard-grid,.form-layout{grid-template-columns:1fr}.service-grid,.kb-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:760px){.sidebar{position:fixed;z-index:10;left:-260px;top:0;bottom:0;transition:left .2s;width:250px}.sidebar.open{left:0;box-shadow:10px 0 30px #14233830}.menu-btn{display:block}.topbar{height:65px;padding:0 14px}.breadcrumb{font-size:11px}.top-actions{gap:7px}.profile{display:none}.top-actions select{max-width:130px;padding:8px;font-size:10px}.content{padding:20px 13px}.page-heading h1{font-size:22px}.hero{padding:20px}.hero-art{width:75px}.hero-art .circle{width:70px;height:70px;font-size:30px}.hero h2{font-size:18px}.stats{gap:9px}.stat-card{padding:13px}.stat-value{font-size:23px}.dashboard-grid{gap:0}.card{padding:14px}.service-grid,.kb-grid{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr;gap:0}.field.full{grid-column:auto}.metric-row{grid-template-columns:1fr}.page-heading{align-items:flex-start}.page-heading .btn{white-space:nowrap;padding:10px;font-size:10px}footer{padding:13px;flex-direction:column;gap:5px}.detail-grid{grid-template-columns:1fr 1fr}}@media(max-width:420px){.avatar{display:none}.top-actions select{max-width:116px}.hero-art{display:none}.stats{grid-template-columns:1fr 1fr}.page-heading p{max-width:230px}.detail-grid{grid-template-columns:1fr}}